Frequently Asked Questions
Everything you need to know about shopping with Zoo Fashions.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while express delivery options are available for 1-2 day arrival. International shipping times vary by location.
What is your return policy?
We offer a 30-day return policy on all unworn and unused items. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.
Are the products on Zoo Fashions authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or the brands themselves.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, Zoo Fashions ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.