Returns & Exchanges
At Zoo Fashions, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any item within 14 days of receipt, provided it is in its original, unworn condition with all tags attached.
Initiate Your Return
Log in to your Zoo Fashions account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer labels and security tags remain intact to qualify for a full refund.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location or schedule a home collection.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing